Wise Owl Legal ("Wise Owl") is state-of-the-art legal practice management software providing practice management solutions for large, medium and small law firms. Wise Owl provides technical support and training services to its end-users (“the products”).
This Privacy Statement applies to this website which is operated by Wise Owl Legal Pty Ltd, ACN 154 769 141 (collectively, "Wise Owl", "we", "us", and "our") under the domain name "www.wiseowllegal.com.au".
Wise Owl recognises that your privacy is very important to you and is committed to protecting your personal information by complying with the National Privacy Principles which are contained in the Privacy Act 1988. This Statement is a requirement of the National Privacy Principles, and should assist you in understanding how we collect and deal with your personal information.
The location of the Wise Owl Appliance can be any of the following:
Wise Owl retains ownership of any hardware sent to clients.
We collect personal information so that we may administer our client relationships, provide our product, services and send marketing information.
We most commonly collect information from our clients in the following circumstances:
The information collected would generally comprise name, address, postal address, telephone, fax and e-mail contact details. High level information in relation to your business may be also be collected. Should you contact us requiring technical or similar assistance, information relating to your problem and our suggested solutions are also recorded by us to assist in providing better customer service.
We also collect information from delegates who attend our seminar series as well as other public events, promotions or competitions where registration forms and feedback forms are filled out by attendees or other contribution or comments are sought from participants in promotions or competitions, including information communicated using social media. The information collected may be used to promote our products as well as those of some of our network of associated service providers and product vendors.
We use your personal information in the following ways:
If you would prefer not to receive communications from us that are not related to the points above please let us know by any of the following ways:
Wise Owl respects the confidentiality and privacy of our clients' business. Under no circumstances will Wise Owl divulge the details of other businesses' client base, internal workings, or marketing strategies. Wise Owl will not disclose any of your personal information without your express written permission.
The National Privacy Principles provide you with the right to access the personal information that we hold in relation to you. If you would like details of the personal information which we may hold about you or, if you would like to correct any of the information that we hold, please contact us as follows:
e-mail: wiseowl@wiseowllegal.com.au or write to us:
The Privacy Officer
Wise Owl Legal Pty Ltd
PO Box 2557
MANSFIELD BC, QLD 4122
We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity.
Similarly, should you have any queries in relation to this Privacy Statement or to issues generally surrounding the private information that we hold about you, please contact the Privacy Officer at the addresses referred to above. Any complaints in relation to privacy related issues should also be directed to either of these addresses.
The Wise Owl web site uses "cookie" technology. Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you're on a website. The use of cookies is an industry standard. Like most website providers we generate statistics about how many people visit our site and what they look at. This enables us to keep our site relevant and useful. The www.wiseowllegal.com.au website does not use cookie-technology to collect personally identifying information on users of the Wise Owl software.
An electronic customer management and database system is used to store most of the personal information. This system is accessed by authorised users and contains security features to ensure the protection and integrity of the data that we hold.
We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.
We have a range of physical and technology policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.
Our security measures include, but are not limited to:
You acknowledge and accept that your use of Wise Owl Legal indicates your acceptance of this Privacy Statement. This is the current Privacy Statement. It replaces any other Privacy Statement for Wise Owl published to date. Wise Owl may at any time vary this Privacy Statement by publishing the varied Privacy Statement on the website. An up-to-date version of the Privacy Statement will always appear at the www.wiseowllegal.com.au website.
